Explains how to set preferences for the alerts that are shown on the homepage and notification page.
Your alerts are a mixture of default alerts and configurable alerts.
The default alerts cannot be changed and include:
- Job Needs Review This alert is sent anytime a new booking is created that requires admin review before it can be sent. Depending on your settings this could be for just non-member jobs or member and non-member jobs.
- All Caregivers Declined This alert is sent whenever all of the caregivers who were sent a job request declined it. This will require your review and you will need to determine if you want to send it to more caregivers or cancel the job.
- Client Cancelation This alert is sent if a client cancels their booking request. You do not need to take any action on this job.
The configurable alerts can be modified and include:
- Job Pending (after pending X hours) This alert is sent when a job has been pending for the amount of time specified in your settings.
- Job Pending (still pending X hours before start time) This alert is sent when a job is still pending and is scheduled to start within the time specified in your settings.
To update your configurable alerts, click on the 'cog' icon in the top right corner of the system. From there, select 'Settings' and scroll to 'Notifications'. Here you can adjust the timing of notifications on your dashboard.