This article provides an email template you can use to communicate the move away from Sitter Pro.
Email Template 1: Notifying caregivers
Subject Line: Action Required: Changes Impacting Your Jobs Coming Soon
Hello NAME,
Wanted to touch base about some changes we’re making on our end over the next few weeks. We’re making a move away from Sitter Pro and transitioning to [insert transition plan/new system]. If you have any general questions, let us know, but there is some information below that will tell you what to expect during the transition.
Here’s what you need to know:
- Transition period: You'll have access to our current portal and app until April 30th. Until that date, our clients will still be able to book jobs through Sitter Pro, but after that date, bookings will be managed [INSERT NEW SYSTEM].
- Reminders: Check out of completed jobs by 4/28.
Change can sometimes feel challenging, but we're here to support you every step of the way and will make it as smooth as possible for you. Should you have any questions or need assistance, feel free to reach out. [Or update with the next steps for your team].
Thanks so much,
___________________________________________________________________________________
Email Template 2: Notifying clients
Subject Line: Action Required: Changes Impacting Your Jobs Coming Soon
Hello NAME,
Wanted to touch base about some changes we’re making on our end over the next few weeks, and wanted to ensure you know what your next steps are. We’re making a move away from Sitter Pro and transitioning to [insert transition plan]. If you have any general questions, let us know, but there is some information below that will tell you what to expect during the transition.
Here’s what you need to know:
- Transition period: You'll have access to our current portal and app until April 30th. Until that date, our clients will still be able to book jobs through our current system, but after that date, all your bookings will live in [insert new system], and you’ll want to log in there to continue to put in booking requests.
- Reminders: Check out of jobs by 4/30.
If you have any questions, don't hesitate to reach out to us. We're here to assist you and ensure a smooth transition.
Thanks!