This article provides an email template you can use to communicate the launch of Sitter Pro with your clients.
Once you've gotten your services set up and your caregivers set up with the app, you'll be ready to officially launch with your clients and have them start booking in the Sitter pro app.
We've prepared a sample email template you can use to communicate the launch of Sitter Pro with your clients. For this template, you'll want to update it with more specific information about your agency and processes, specifically the payment process in the booking section. Feel free to update, change, add, or delete whatever you'd like!
Looking for a template to share with your caregivers? Check out this article. Or, for more tips and tricks on communication, check out this blog post.
Email Template:
Notify clients of the new system once you're ready to launch with them
Hello!
We're excited to announce that we are moving our booking and scheduling process to the Sitter Pro system. Sitter Pro is a booking system that provides an app for our clients to book and pay our caregivers for temporary care with a few taps instead of having to call the office!
To get started:
- Download "Sitter Pro" in the Apple App or Google Play Store. (Tip: the logo is red with white text!)
- Open the app and tap Register.
- Enter the email address we have on file for you (this address), then create a password to use when logging in. You can change your email address to another one once you're in the app.
- You’ll see your name and cell phone number already entered. Review to ensure it’s correct, then verify your phone number by entering the code sent via text.
- Once verified, you'll be taken to the home screen. You can tap 'Profile' and add or update your family details, addresses, emergency contacts, and payment method.
To book one of our caregivers for temporary care:
- Tap “Book” and enter your booking details. You will be able to see an estimated rate that includes all caregiver and agency fees. Your request will be sent to our available caregivers and you’ll receive a notification when one accepts the job.
- During the job, the caregiver will keep track of the time you’re out.
- At the end of the job, simply review the final times and fees. Agency fees will be charged to your credit card and caregiver fees can be paid with cash/check or a credit card and will be noted on the booking.
Please feel free to provide feedback and questions to me. And don't worry, if the app isn't for you we're still here to answer your calls and book for you!
Thanks!